Topic

Business

A collection of 4 issues

Welp, we lost yet another credit card dispute

Yes, I know I've already complained about how ridiculous the credit card dispute process is [https://www.90degrees.org/the-problem-with-credit-card-disputes/], but we lost another dispute filed by a customer in what couldn't have been more clearly a legitimate, authorized order and charge. The customer ordered a rug from our online

The problem with credit card disputes

Credit card disputes are out of control! For those who don't know, when you dispute a charge on your credit card statement, you automatically get your money back and the burden of proof rests entirely on the merchant to prove the charge was valid and get its money back. The

Leverage Existing Tools to Supercharge Productivity

I'm a developer. I like to build from scratch because the end result is exactly what I want, infinitely flexible, and insanely fast (because I'm just a little OCD about performance optimization). But as a business owner, every minute I spend optimizing page load time is a minute I can't

The Customer is NOT Always Right

When did it become so unforgivable, unconscionable, unthinkable to be wrong? Being right is no longer an absolute, but a relative concept. The customer is always right. We said it; therefore, it is. No, sometimes the customer is wrong--factually, inarguably, unbelievably wrong. But, in the name of customer satisfaction, we've