This scene has been going through my mind more and more often. We're bombs with ever-shortening fuses. Have you noticed that? Patience, listening, understanding, civility -- these are lost arts in our fast-paced, instant-gratification, real-time texting and tweetering society. Society is on edge. Our responses are disproportionate to the event.

Whenever someone tells me "I'm sorry you feel that way", my response is always the same: It's not a feeling; it's a fact.I go on to support my position with objective, factual details. Often, saying "I'm sorry you feel that way" is simply a tactic to replace an objective

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